To shop on Hibourama.it, simply click on the product you would like to purchase and you'll be immediately redirected to the checkout page to complete your order.

You can contact our Customer Service team or message us on WhatsApp at +39 347 926 3665, available Monday to Friday from 9:00 AM to 7:00 PM.

Only if your order has not yet been processed or shipped. Please contact us through our contact form with the subject line “Order Modification Request.”

Once confirmed, orders cannot be cancelled. However, you may return your order within 14 days of delivery.

For personalized items, please contact our Customer Service team — we will be happy to accommodate your request.

Please contact us with photos and order details. We will resolve the issue as quickly as possible with either a replacement or a refund.

No, unfortunately it is not possible to add items to a confirmed order. We recommend placing a new order.

Enter your code in the “Discount Code” field during checkout before completing your payment.

Yes. As soon as your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Orders are processed within 1–2 business days (excluding weekends) before being handed over to the courier.

Delivery times generally are:

• Italy: 2–3 business days
  
• European Union, USA & Canada: 2–5 business days from shipment date
  
• Rest of the world: 4–7 business days from shipment date

We work with trusted couriers such as TNT and UPS (for non-EU countries) to ensure reliable and trackable deliveries.

Shipping is free on all orders over €350.

For orders below €350, shipping costs are automatically calculated at checkout after selecting your destination country and before payment.

Shipping Rates:

• Italy — €9
  
• European Union (EU) — €15
  
• United Kingdom & Switzerland — €15
  
• USA, Canada & Australia — €25
  
• Middle East — €35
  
• Non-EU Countries — €35

All orders are shipped from our warehouse in Italy. Each order is carefully prepared to ensure it arrives in perfect condition.

You may request an address change within a few hours of placing your order, provided it has not yet been shipped. Please contact our Customer Service team or message us on WhatsApp at +39 347 926 3665.

You have 14 days from receiving your order to request a return. Items must be returned in their original condition.

Once returned, all merchandise will be inspected by our Quality Control team. The company reserves the right to refuse returns that do not meet the required conditions.

You will be refunded the full order amount, including any original shipping costs paid for receiving the order. The only cost you will incur is the return shipping or pickup fee, which will be deducted directly from your refund.

For orders placed from non-EU countries, an additional €15 customs handling fee will also be deducted from the refunded amount.

You can request a return at the following link:

https://returns.itsrever.com/hibourama

To begin your return, you will need:

• Your order number (found in your confirmation email)
• The email address used when placing the order

The system will guide you step by step through the process.

During the procedure, you can choose between:

• Refund
• Product exchange
• Gift card, redeemable anytime on our website

Once your request is completed, you will receive all return instructions.

To request an exchange, visit:

https://returns.itsrever.com/hibourama

In the dedicated section, you can submit your exchange request and automatically place your new order.

Your refund will be processed once the returned items have been inspected and approved by our Quality Control team.

The refund will be issued to the same payment method used for the original purchase. You will receive an email confirmation as soon as your refund has been initiated.

Please note that:

• Refunds will be issued via the same payment method used to place the order

• The refund will be equal to the amount paid for the item

• The amount will be credited to the account used to make the payment

• If payment was made using a Gift Card, a new Gift Card for the same value will be issued

• Refund times may vary depending on your payment method and bank

•  If you placed your order using a discount code, you will receive a refund for the amount paid, i.e. the amount debited following application of the discount code. The discount code will no longer be valid

• If you shopped with a discount code and are only returning some of the items, the refund will be proportional to the value of the discount

No, at the moment it is not possible to return online purchases to our physical retailers.

• For UPS home pickup, the courier will attempt collection up to 5 times starting from the first available pickup date.
• Alternatively, you can drop off your package at the nearest UPS Access Point:
  https://www.ups.com/dropoff?loc=it_IT

Your return label will be sent to you by email once your return is authorized. It can also be downloaded from:

https://returns.itsrever.com/hibourama

Please contact our Customer Service team or message us on WhatsApp at +39 347 926 3665 with your order details. We will review the issue and make any necessary refund adjustments.

We accept:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

Yes, all payments are processed through secure and encrypted platforms.

Cash on delivery is currently not available.

Yes, shipments outside the European Union may be subject to customs duties and import taxes, which are the responsibility of the recipient.

These charges are determined by the customs authorities of the destination country and depend on the type and quantity of goods. They are not controlled by our company.

Your account is automatically created when you place an order. A password is no longer required — each time you need to access your account, a login code will be sent to your email address.

You can update your personal information by accessing your personal account area.

It’s easy. You can subscribe directly through the pop-up on our website or by entering your details in the Newsletter box located in the footer.

If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking the link at the bottom of any newsletter email.

You will be redirected to a dedicated page where you can confirm your unsubscribe request.