SHIPPING
WHAT ARE THE DELIVERY TIMES?
Orders are processed within 1–2 business days (excluding weekends) before being handed over to the courier.
Delivery times generally are:
- Italy: 2–3 business days
- European Union, USA & Canada: 2–5 business days from shipment date
- Rest of the world: 4–7 business days from shipment date
WHICH COURIER DO YOU USE?
We work with trusted couriers such as TNT and UPS (for non-EU countries) to ensure reliable and trackable deliveries.
WHAT ARE THE SHIPPING COSTS?
Shipping is free to Italy and the European Union on all orders from €350.
For all other destinations, shipping costs are automatically calculated at checkout after selecting your destination country and before payment.
Shipping Rates:
- Italy — €9, free from €350
- European Union (EU) — €15, free from €350
- Switzerland — €15
- United Kingdom — €16.90
- USA, Canada, Mexico, Latin America & Australia — €25
- Middle East & other non-EU countries — €35
WHERE DO YOU SHIP FROM?
All orders are shipped from our warehouse in Italy. Each order is carefully prepared to ensure it arrives in perfect condition.
CAN I TRACK MY ORDER?
Yes. As soon as your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
ARE THERE CUSTOMS DUTIES OUTSIDE THE EUROPEAN UNION?
United States and United Kingdom: prices already include import duties and taxes. The amount you see is final, and nothing extra will be charged at checkout or upon delivery.
Other countries outside the European Union (including Switzerland and the Middle East): any local duties and taxes are the responsibility of the recipient and will be collected by the carrier at the time of delivery. The amount is determined by the customs authorities of the destination country and is not controlled by Hibourama.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
You may request an address change within a few hours of placing your order, provided it has not yet been shipped. Please contact our Customer Service team or message us on WhatsApp at +39 347 926 3665.