EXCHANGE & RETURNS
WHAT IS YOUR RETURN POLICY?
You have 14 days from the date you receive your order to request a return. Items must be returned in their original condition.
Upon receipt, all returned items will be inspected by our Quality Control team. The company reserves the right to refuse any return that does not meet the conditions outlined above.
Products returned without the original warranty seal intact cannot be accepted and will be sent back to the customer. Should the customer refuse delivery of the returned parcel, no further delivery attempts will be made and the amount paid will not be refunded.
You will receive a refund for the full value of your order, including any original delivery charges. The only cost you will be responsible for is the return collection fee from your address, which will be deducted directly from the refunded amount.
For orders placed from countries outside the European Union, an additional €15 fee will be deducted from the refund.
HOW CAN I MAKE THE RETURN?
You can request a return at the following link:
https://returns.itsrever.com/hibourama
To initiate the return, you must enter the order number (indicated in the confirmation email) and the email address used at the time of purchase.
The system will guide you step by step through completing the application.
During the procedure you will be able to choose between:
- Reimbursement
- Product change
- Gift card , usable at any time on our site
Once your request is complete, you will receive all the return instructions.
HOW CAN I MAKE A CHANGE?
To request a change, you can enter your details at the following link:
https://returns.itsrever.com/hibourama
In the dedicated section, you can request a change and automatically place the new order.
WHEN WILL I RECEIVE MY REFUND?
Your refund will be processed as soon as the returned items are inspected and accepted by our Quality Control team . The refund will be credited to the same payment method used for the purchase.
We will notify you by email as soon as the refund has been processed.
CAN I MAKE AN E-COMMERCE RETURN BY DELIVERING IT TO A PHYSICAL LOCATION?
No, it is not currently possible to return items purchased online from our retailers.
WHAT HAPPENS IF THE COURIER HAS NOT COLLECTED THE GOODS?
- For home collection by UPS courier, the courier will try up to 5 times on the first available date.
- Alternatively, you can drop off your package directly at your nearest UPS drop-off point : https://www.ups.com/dropoff?loc=it_IT
WHERE CAN I FIND THE RETURN LABEL?
You will receive the label via email after receiving the return authorization. You can also download it from the link → https://returns.itsrever.com/hibourama
I RECEIVED A DIFFERENT REFUND THAN WHAT I EXPECTED, WHAT SHOULD I DO?
Contact us using the contact form , providing your order details. We'll review the situation and make any necessary adjustments to your refund.